About our Privacy Policy

In the course of our business, Pagle Health Solutions is entrusted with information about each customer. This information allows us to provide you with quality products and service to assist you in your business. Your personal information may be used in order to provide you with the services you require, administer and manage those services, inform you of the services available and maintain and develop our business systems and infrastructure.

We have long recognized and fully accepted our responsibility to safeguard the accuracy, privacy, confidentiality and security of the personal information entrusted to us. All customers information is strictly confidential and is therefore held within the secure systems of  Pagle Health Solutions. Obviously if you choose not to supply any personal information requested by Pagle Health Solutions it may limit our ability to provide any or some of the services available to our customers.
 

Privacy and Confidentiality Statement

This statement sets out the privacy policy of Pagle Health Solutions in respect to personal information which may be provide to Pagle Health Solutions.

Introduction

Pagle Health Solutions values the relationship it has with clients and as such has an obligation to protect client’s privacy and to comply with the National Privacy Principles Privacy Act. This includes the Privacy Amendment (Private Sector) Act 2000 that came into effect on 21 December 2001, requiring Pagle Health Solutions to handle a client’s details responsibly. This responsibility regulates the accurate and appropriate collection, holding, use, alteration, disclosure and transfer of personal information by organizations in the private sector. Pagle Health Solutions has always used due diligence and care when handling such information and will continue to do so. The purpose of this document is to provide information and an understanding of how Pagle Health Solutions collects, uses, discloses and protects this personal information.

Collection & Use of Personal Information

Pagle Health Solutions receives and stores transaction information, information you have provided to us in mailing list, email list, applications, registration or administration processes. Wherever it is lawful and practicable, Pagle Health Solutions may provide the option of not identifying yourself or not providing personal information. The primary purpose in collecting information from you is to enable Pagle Health Solutions to fulfill our service commitments to you in providing educational courses, products and to improve these services and product to fulfill the needs of clients. Pagle Health Solutions may use the information you provide to help improve the services we deliver, measure consumer interest in Pagle Health Solutions services, inform you of other Pagle Health Solutions products and services or to comply with requirements under the law. This information may include names; date of birth; current address; telephone, fax, mobile numbers; work phone number; email addresses; web-site address; occupation; employer, employers address; private health fund membership; case history; educational qualifications; name of institutions where graduated; details of professional indemnity insurance and professional memberships. When collecting this information, Pagle Health Solutions will do so only by lawful and fair means and not in an unreasonably intrusive way. For the purposes of the Privacy Act, this information stored on the Pagle Health Solutions data base and files will only be collected with consent or as authorized by the National Privacy Principles.

Your personal information may be used to:

• Administer and manage your purchases by Pagle Health Solutions including charging and billing and the collection of debts
• Verify you as a client / customer, licensee or member of Pagle Health Solutions
• Respond to specific requests for client / customer, licensee or member information
• Provide you with special offers you may find of interest
• Provide you with information on new products or services
• Gain an understanding of needs so that Pagle Health Solutions can provide improved services
• Address information technology requirements, systems maintenance and development issues
•Keep you informed about matters related to Pagle Health Solutions activities through correspondence, emails, facsimiles, newsletters, information manuals, brochures, endorsed products, courses, seminars, programs and events.

Disclosure & Access of Personal Information

Pagle Health Solutions will not disclose personal information to a third party unless it is:

• Necessary to provide the services outlined above or information you requested
• To meet the disclosed purpose for which it was intended
• To the extent necessary to carry out the improvement of services provided
• Requested by law
• Consented to by the individual providing the personal information

Pagle Health Solutions will take reasonable steps to protect your personal information from misuse, loss and from unauthorized access, modification or disclosure in accordance with the requirements of our privacy policy and the National Privacy Principles. Sensitive written information is never disclosed to a third party without the individual’s consent. An individual has a right to access and, if necessary, to correct the personal information provided and held by Pagle Health Solutions. For security reasons, a written request for access may be required. In order to deliver services Pagle Health Solutions may disclose your personal information to persons or organizations outside Pagle Health Solutions.

These persons or organizations carry out our:

• Database management
• Mailing systems
• Printing activities
• Billing and debt recovery
• Information and technology functions

Accuracy, Storage & Security of Personal Information

Pagle Health Solutions will take all reasonable steps to ensure that the personal information it collects, uses or discloses is accurate, complete and current. The accuracy of this information depends to a large extent on the information individuals provide and therefore can assist Pagle Health Solutions in meeting this criterion by notifying us of changes to your personal details. Pagle Health Solutions will take all reasonable steps to protect the personal information provided by individuals from misuse, loss and unauthorized access, modification or disclosure. Pagle Health Solutions imposes rules on its employees who have access the databases that store your information or to the servers that host our services and while we cannot guarantee that any unauthorized access, disclosure, loss, misuse or alteration to your data will not occur, we will take reasonable steps to prevent such unfortunate occurrences.

Trans-border Data Flows

Where for the purposes of fulfilling our commitments to you, we disclose personal information to persons involved in administering the services, our related entities or business partners, and such permitted persons are in a foreign country, Pagle Health Solutions will not, without your consent, transfer personal information to such persons unless:

• We reasonably believe that the permitted persons are subject to a law, binding scheme or contract or we have taken reasonable steps to ensure that they are subject to a contract which effectively upholds principles for the fair handling of personal information that are substantially similar to the National Principles For the Fair Handling of Personal Information embodied in the Privacy amendment (Private Sector) Act 2000; or
• The transfer is necessary for the performance of services requested by you or for the purpose of fulfilling our business commitments to you; or
• The transfer is necessary for the conclusion or performance of a contract concluded in your interest, between Pagle Health Solutions and a third party; or
• All of the following apply: the transfer is for your benefit and it is impracticable to obtain your consent to the transfer and if it were practicable you would be likely to consent to the transfer.

Complaints Resolution

Pagle Health Solutions is committed to providing a fair and responsive system for handling and resolving complaints. If at any time you wish to lodge a complaint in respect of the use, handling or disclosure of your personal information by Pagle Health Solutions you may notify us by post to the Privacy Officer, Pagle Health Solutions, Unit 5 / 30 Waratah St, Ermington. NSW. 2115. Australia. We will endeavour to investigate and advise you of the outcome within 21 days of receipt of such complaint.

Contacts

Individuals wishing to access their personal information or make a complaint about a possible breach by Pagle Wholesale Distributors or this Privacy Statement or the Act can contact:
 

The Privacy Officer, Pagle Health Solutions, Unit 5 / 30 Waratah St, Ermington. NSW. 2115. Australia.

Phone: 1300 724 537 Fax: 1300 724 537

Should an individual feel that their complaint has not been properly managed or adequately resolved by Pagle Health Solutions they can direct their complaint to:
 

The Privacy Commissioner, GPO Box 5218, Sydney, NSW 1042
Phone: (+612) 1300 363 992 Fax: (+612) 1800 620 241 Email: privacy@privacy.gov.au

Liability Disclaimer

Pagle Health Solutions will use all reasonable endeavours to protect and keep confidential any personally identifiable information in its possession. If any confidential or personally identifiable information is accessed by a third party, whether by negligence or otherwise of Pagle Health Solutions, its agents, suppliers, contractors, volunteers, related bodies, affiliates or associated parties, to the extent permitted by law, Pagle Health Solutions is not liable for loss, damage, costs, liability or other form of contribution.

Further information may be obtained on privacy issues in Australia by visiting the Australian Federal Privacy Commissioner’s website at www.privacy.gov.au