About Opening an Account with Pagle Health Solutions

It's easy to open an account with Pagle Health Solutions.

Either complete an online account application form by clicking the link above or if you wish to download a printable copy click here! Once you have downloaded and printed out your application form, simply complete the required details as requested and fax or post it us.

A Special Note for Practitioners

Many of the products sold through Pagle Health Solutions are not subject to advertising restrictions and therefore no special qualifications are required in regards to receiving advertising as set out by the TGA (see below).

Though many of our products do fall under the terms & conditions as set out by the TGA that limit the dissemination of information in the form of advertising about that product. Pagle Health Solutions does supply "Practitioner Only" recommended products to the Natural Healthcare Industry and therefore require Practitioners of the Natural Healthcare Industry to provide a copy of their Advertising Exception Certificate as set out below when making an account application.

Students of Natural Therapies are required to provide evidence of their current enrolment which should be attached to to application form at the time of processing.

TGA Act in Brief

The Therapeutic Goods Act (TGA) of Australia demands we can only provide information to practitioners who are exempted in Regulation 4 of the TGA regulations. Regulation 6 of the TGA 1989 prohibits the publication of an advertisement that contains a prohibited representation. The prohibited representations are listed in Part 1 of Schedule 2 and included causes 4 & 7 of the TGA advertising Code.

Persons listed are exempt from advertising restrictions: Herbalist, Homeopathic practitioners, Naturopaths, Nutritionists, Practitioners of Traditional Chinese Medicine, Osteopaths registered under a law of a State or Territory, Chiropractors, Medical Practitioners, Pharmacists, Dentists, Veterinary Surgeons, Nurses, Physiotherapists, Biomedical engineers, Medical Scientists in accredited laboratories, Purchasing Officers in hospitals or other health care professionals who are engaged in the business of purchasing wholesale therapeutic goods.

To open an account with Pagle Health Solutions click here!

Other Important Information

Delivery Service

Orders placed before 10 am will be dispatched on the same day for delivery the following day. Please note that country regions & remote areas may be delayed. Orders for perishable items will not be dispatched on Friday’s.

Customers wishing to have their parcels left at or near their delivery address without a signature must complete an “Authority to Leave Parcels” form. Pagle Health Solutions is not responsible for any loss, damage or theft resulting from goods being left at premises.

Freight

As freight charges may slightly vary from city to country destinations further information can be obtained by contacting us on 1800 724 537 and talking to one of our friendly customer service officers.

Collecting Orders from our Warehouse

Orders may be faxed, emailed or phoned ahead of pick up. For speed and efficiency, please advise us of your desired pick up time so the goods and invoice may be processed and be ready for you to collect. Please allow at least 2 to 3 hours lead time from the time of order placement. Customer pick up times are between the hours of 9am to 5pm.

Terms

Normal terms of trade are 30 days from date of invoice for customers who qualify for a trading account - unless specified otherwise. For customers without 30 day accounts payment is required at the time of order or where a customer is collecting their order from our warehouse payment can be made on pick up.

Method of Payment

Settlement of accounts will be accepted in the form of cash, cheque, money order or bank transfer. Accounts may also be settled by credit card (MasterCard or Visa) at the time of the order.

Overdue Accounts

Any account falling outside 60 days of normal trading terms may be charged 2% of the outstanding balance per month. Pagle Wholesale Distributors reserves the right to recover any additional costs incurred in relation to collection of any overdue debt.

New Customers

New accounts may need to pay for their orders prior to dispatch until such time their account is put on credit terms. After the account is put on credit terms, normal trading terms will apply.

Casual Accounts

For casual account holders, payment for your order must be received before it is dispatched. Casual account customers will receive the same standards of service as all other customers.

Out of Stock Products & Back Orders

Products out of stock is an unfortunate fact of life when dealing with natural materials & health foods. This could be due to ingredient source problem due seasonal influences or quality issues associated to manufacture that need to be addressed. Either way Pagle Wholesale Distributors does not automatically send out backorders. However, our efficient "Backorder System" ensures that you will be contacted by our Customer Service Team to advise you when items previously out of stock become available. ‘MNFR O/S’ on our invoices denotes items that are unavailable from our Suppliers, Manufacturers or Importers. Pagle cannot be held responsible for out of stock items. Normal freight terms apply to backorders.

To open an account with Pagle Health Solutions click here!