Settlement of accounts will be accepted in the form of cash, cheque, money order or bank transfer.  Accounts may also be settled by credit card (MasterCard or Visa) at the time of the order.

Overdue Accounts

Any account falling outside 60 days of normal trading terms may be charged 4% of the outstanding balance per month.  Pagle Wholesale Distributors reserves the right to recover any additional costs incurred in relation to collection of any overdue debt.

New Customers

New accounts may need to pay for their orders prior to dispatch until such time their account is put on credit terms. After the account is put on credit terms, normal trading terms will apply.

Casual Accounts

For casual account holders, payment for your order must be received before it is dispatched. Casual account customers will receive the same standards of service as all other customers.

Out of Stock Products & Back Orders

Products out of stock is an unfortunate fact of life when dealing with natural materials & health foods. This could be due to ingredient source problem due seasonal influences or quality issues associated to manufacture that need to be addressed. Either way Pagle Wholesale Distributors does not automatically send out backorders. However, our efficient "Backorder System" ensures that you will be contacted by our Customer Service Team to advise you when items previously out of stock become available. ‘MNFR O/S’ on our invoices denotes items that are unavailable from our Suppliers, Manufacturers or Importers. Pagle cannot be held responsible for out of stock items. Normal freight terms apply to backorders.

TRADING HOURS: All lines are open between 9am – 5pm Monday to Friday

ORDERING PROCEDURE:

All orders can be processed via our online ordering system or may be phoned, faxed or emailed. Please write or be ready to quote Account Code (shown at top right of invoices). All orders must clearly state Product Codes from our catalogue. Pagle will not take responsibility for mistaken goods when product codes have not been quoted. If applying for a special deal offered/advertised, please show/quote this at time of order.
Orders placed before 12pm will be delivered the following business day with the exception of some regional areas.  There are no minimum orders. Normal freight charge applies.

PRICE GUIDE:

Prices valid at time of printing but are subject to change without notice. Refer to invoice for current price.

CHANGE OF OWNERSHIP: Pagle is to receive written notification and an arrangement for all monies owing to Pagle must be made at or prior to settlement.

TITLE TO THE GOODS:

After delivery, Pagle shall retain title to all goods until paid for in full, at which time the goods become the property of the customer. If you have signed for the complete amount of items delivered by the courier, Pagle will not be responsible for claims of missing goods.
All orders are issued with an invoice attached. Please call immediately if this documentation is missing, we will re-issue another invoice at no extra charge.

DELIVERIES:

All orders are dispatched by courier companies or Australia Post and delivered during normal business hours. Please inform us at time of placing order if you would like to organise other delivery arrangements.

PICK-UP ORDERS:

At time of placing order, please advise your desired pick-up time so the goods and invoice may be processed ahead of time. To further increase efficiency, it is preferable to provide payment at time of placing order.

STOCK RETURN / CREDITS:

Requests for credits due to errors in order processing, damaged items, short dated stock, etc. must be made within 2 working days of delivery. All returns must be accompanied by a Returns Authority Number that can be obtained by phoning our Customer Service/Sales Team. Please have Invoice Number and Account Code ready prior to contacting us.
Where stock is ordered in error by the customer, freight for the return of this stock is the responsibility of the customer. Returns will not be accepted: With Price Tags or Markings, if stock is shop soiled/damaged , if stock does not sell prior to best before/expiry date, for stock that is on special sale eg. Clearance Specials, or stock credit without a returns authority number.

RETURN PROCEDURE:

Please have Invoice Number and appropriate Product Code/s ready when you contact our Customer Service/Sales Team. Prepare stock for return by packing and labelling it with our Returns Authority Number provided to you by our staff. Goods will be picked up by a Sales Rep, on your next appointment or a freight delivery driver may be organised to specifically pick-up the goods or you may be advised to return them by Australia Post. An adjustment note will be issued to you stating the amount your account has been credited, once stock has been received by our warehouse.

BACKORDERS:

Pagle does not automatically send out backorders. However, our efficient Backorder System ensures that at regular periods you will be contacted by our Customer Service/Sales Team to advise you when items previously out of stock become available. ‘MNFR O/S’ on our invoices denotes items that are unavailable from our Suppliers, Manufacturers or Importers. Pagle cannot be held responsible for out of stock items. Normal freight terms apply to backorders.

SPECIAL ORDERS:

Pagle does not stock full ranges with all suppliers. If you require a different size of a product listed or a non-listed product please do not hesitate to ask as we may be able to include special requests the next time we order from the supplier.      REFRIGERATED ITEMS: Stock which requires refrigerated storage will be noted on the invoice. It is the responsibility of the customer to check for instructions upon receipt of goods.